Booking terms and conditions

Rates and availability shown on this website are live. A room is held for you while you complete payment, and your booking is only confirmed once the payment goes through and we send you a confirmation with a booking reference.

• Rates are per room, per night, for the number of guests you select.
• Payment is taken in full at the time of booking unless your confirmation says otherwise.
• Card payments are handled on the payment provider secure page. We never see or store your card number.
• If you pay by bank transfer, the room is confirmed once the money reaches our account.
• Extras such as meals, laundry or airport pickup are charged separately unless your confirmation includes them.

If a rate is published with an obvious error, we will tell you as soon as we notice, and you can either pay the correct rate or cancel for a full refund.

Check-in is from 14:00 on the day you arrive. Check-out is by 11:00 on the day you leave.

Early check-in and late check-out depend on whether the room is free. Ask us and we will do our best. If you stay in the room well past check-out without agreeing it with us first, we may charge for another night.

Our room doors use smart locks. Once your booking is paid, we send you a numeric code by message. It starts working at check-in time on your arrival day and stops working at check-out time on your departure day.

• The code belongs to your booking. Please do not share it with anyone who is not staying with you.
• The lock keeps a record of the date and time it is opened. We use those records for security and to sort out any dispute about a stay.
• If your code does not work, call the front desk rather than forcing the door. Damage caused by forcing a door is charged to you.
• We can switch a code off if a booking is unpaid, if the stay has ended, or if the house rules are being seriously broken.

Every adult guest shows valid photo identification on arrival: an international passport, a national identity card, a driver licence or a permanent voter card. We save a copy or the details against your booking as part of the guest register.

Our privacy notice explains how long we keep it and who can see it. We may turn away a guest who cannot produce identification, or whose identification does not match the person presenting it.

Other guests, and in some buildings residents, share the same walls. Please use the room the way you would want the room next door to be used.

• Only the guests named on the booking may sleep in the room. Tell us if the number changes, as a larger group may need a larger room or an extra guest charge.
• Keep noise down, especially at night. Parties and events in rooms are not allowed unless we agree in writing.
• No smoking or shisha indoors. Smoking in a room means a cleaning charge plus the cost of any night the room cannot be sold.
• No firearms, illegal drugs, or anything flammable or unlawful on the premises.
• Please do not tamper with smoke detectors, fire equipment, door locks or electrical fittings.
• Pets are not allowed unless we have agreed it beforehand.
• Our staff and other guests should be treated with courtesy. Abuse, threats or harassment will end a stay straight away.

If we have to end a stay because these rules are being broken, the door code is switched off and the remaining nights are not refunded.

The room and everything in it are your responsibility while you are staying. Normal wear is expected and never charged. Anything broken, badly stained or missing is charged at what it reasonably costs to repair or replace.

1. 1We check the room after you leave and photograph anything damaged.
2. 2We contact you with a description and an itemised cost before charging anything.
3. 3You have a fair chance to respond before we take payment or hold back a deposit.

Items left behind are kept for 30 days. We can hold them for collection or send them by courier at your cost. Food and other perishables are thrown away immediately.

We take reasonable care of the building, the rooms and our guests, and we accept responsibility for loss or injury caused by our own negligence. Nothing in these terms removes a responsibility we are not allowed to exclude.

• Valuables are your responsibility. Please use the room safe or the front desk safe where one is provided.
• Parking is offered as a convenience. Unless we were at fault, we are not responsible for vehicles or what is left inside them.
• Interruptions to power, water or internet caused by public utilities, or by events outside our control, are not grounds for compensation, though we will always try to reduce the disruption.
• We are not responsible for knock-on costs such as a missed flight or lost business.

Cancellations, date changes, no-shows and refunds are covered by our cancellation and refund policy, which forms part of these terms. Please read it before you book.

Now and then maintenance, damage or an overbooking means we have to move a booking. If that happens we will tell you as soon as we can and move you to an equal or better room, or to a comparable place nearby at our cost. If that does not suit you, we refund the booking in full.

If anything here is unclear, please ask before you book rather than after. Quote your booking reference and we can answer much faster.

• Address: Plot 49 Tom Offiong Street, Shelter Afrigue, Uyo

These terms are governed by Nigerian law. If something goes wrong, please raise it with Nobleyy Apartment first: most problems are settled the same day once we can see the booking.